Dealer support
Shipping and delivery
Dealer orders ship across Canada from our logistics partner, with same-day shipping on orders placed before the cut-off.
What dealers need to know
Our logistics partner
Orders are fulfilled by Kenco, a leading third-party logistics (3PL) provider and a large part of our operational backbone.
Order cut-off
Orders received by 11 a.m. Eastern time ship the same business day.
Delivery times
Ontario and Quebec: same day or next day. Maritime provinces: about 3 days. Western Canada: about 5 days on average.
Order fill rate
We fill 95% of ordered items, including at peak times such as Black Friday, Cyber Monday and the December holidays.
Tracking and follow-up
Every shipment is tracked, and our team follows up on any delivery issue.
Damaged or missing items
Contact order processing as soon as you notice a problem, with your order number and photos, and we'll follow up.
Pricing standards
We follow each manufacturer's MSRP guidelines and protect price integrity across our dealer network.
Questions about an order?
Email order processing at OrderProcessing@ZentechCanada.com.