Dealer support
Returns and warranty
How returns, defective products and warranty claims work for dealers.
What dealers need to know
Our approach
We follow each brand's standard return policy, so terms can differ by brand.
How returns work
Contact customer service before sending anything back. Once a return is approved, we track it and refund or credit you when the product arrives back with us.
Defective products
Tell us what's wrong, with the order number and serial number, and we'll guide you through the brand's process.
Manufacturer warranty
Each brand's own warranty applies and is published on its official website. Ask customer service and we'll send you the current policy for your product.
Open-box units
Ask our team about return terms for open-box units before you order.
Questions about a return?
Email customer service at CustomerService@ZentechCanada.com.